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IT Support and Research System Support

NOTE: If you require support for your CS Login Account (aka Lectura login account) 
Please email lab@cs.arizona.edu directly at this time.

We have moved all IT support operations into ServiceNow, please read below to submit your requests:

Please submit a ticket to ServiceNow using the links below. Please emphasize your affiliation with Computer Science (CSC) as well as your location if available (Office location / Desk Number) and let us know how we can assist you. To better triage your request, ServiceNow uses the affiliation of the NetID associated with a ticket for routing. Tickets will be routed to Desktop & Mobile Comp Services or Server Administration for Research and will be assigned to IT most familiar with Computer Science and your request needs.

Please see below for guidelines:

 

DESKTOP REQUESTS

Desktop Support QR

Desktop Support entails:

  • Communication and Collaboration: Microsoft 365, Box, Microsoft Teams, One Drive, University Email, VPN, Zoom, Adobe
  • Desktop and Mobile Devices: including laptops, desktops, mobile devices, peripherals such as printers. The support includes initial CS configuration, associated operating system support and troubleshooting software or hardware issues, purchasing. This includes Windows and MacOS as well as Sophos related issues.
  • Accessing University wide resources.
  • CS Conference and classroom support in Gould-Simpson ONLY for non-centralized locations.
  • Consultation on purchasing of new Desktop endpoints.
     

  • Please note: Currently all Linux desktop requests should be submitted using the "Server / Research Requests" option below. 

 

SERVER / RESEARCH REQUESTS

Non-Desktop QR

Server Administration and Research computing Support entails:

  • Access to CS Networks: Authorized access and network troubleshooting

  • Accessing CS IT resources: NAS, servers, backups, listservs, Linux workstations and servers.
  • Accessing Specialized services:  Clusters, GPU resources, virtual computing
  • Core CS infrastructure: DNS/DHCP, Web and development, monitoring and login, licensing, cloud resources.
  • Accessing Teaching servers: Undergraduate and Graduate student resources and software.
  • Server Security, updates and troubleshooting.
  • Server and CS specific project consultation.

 

All faculty and research related staff can request after-hours/emergency support directly from IT staff via email if needed. Please reach out to lab@cs.arizona.edu for details on this level of support. (ONLY for CS Faculty and Staff.)